Occasionally you come across places with outstanding customer service. Places that go up and beyond the normal great customer service. I have dealt with two of those places recently.
Tessuti in Melbourne is one. I explained to Nikki what fabric I wanted and she sent my 2 lots of samples with all the information I needed and when I rang to order it was sent so fast and arrived in no time at all.
I emailed Hotpatterns to find out where some patterns where and there was no response which was odd so I sent another email and the next thing I knew they rang me, all the way from the US as they realised their emails were not getting to me and answered all my questions. Two places I have ordered from before and will definitely order from again.